The fine print
Terms & information.
Please read these details before placing an order. Confirm the specific terms, retailer policy and eligibility with the team in advance.
ToS, when working with us
- Payment is always upfront. Normal members pay a 30% fee, while Premium members pay a reduced 25% fee.
- Refund times vary between stores, so enquire before purchasing.
- If a service cannot be completed as agreed, any applicable refund will be handled according to the terms agreed beforehand.
Normal members
- 30% service fee.
- Up to 70% off selected items.
- Limited free-food offers, subject to availability.
Premium membership
- £7.50 per month.
- Reduced 25% service fee.
- Up to 75% off selected items.
- Unlimited free-food offers, subject to availability and applicable offer conditions.
Payment & refund terms
- Payment terms and any service fees must be agreed upfront. Regular customers may be eligible for negotiated pricing.
- Refund times vary by retailer, so check the retailer’s policy before purchasing.
- Any return or refund assistance must follow retailer policies and applicable law.
Order terms & policy
Minimum order: £150
Payment: Upfront
Refunds: Subject to the agreed terms and applicable retailer policies.
Foreign customers
Offers shown may be UK-specific. Some offers may also be available in the US, Australia or Europe, depending on the retailer and location. Contact us to check eligibility.
Want to check whether a store or item is eligible? Ask the team before purchasing.
Retailer details
Refund list.
These limits are informational and do not guarantee a refund or retailer approval. Check current eligibility with the team before purchasing.
| Store | Max refund |
|---|---|
| Alo Yoga | No Max |
| Amazon | No Max |
| StockX | No Max |
| Apple | No Max |
| Back Market | £1,400 Max |
| eBay | £1,200 Max |
| Next | £1,200 Max |
| Nike | £700 Max |
| AliExpress | £800 Max |
| Adidas | £700 Max |
| Meta | £700 Max |
| Pandora | £700 Max |
| SHEIN | £700 Max |
| Ray-Ban | £600 Max |
| G-Shock | £600 Max |
| TikTok Shop | £500 Max |
| H&M | £500 Max |
| Weekday | £800 Max |
— BACKLANE TEAM —
Check eligibility before purchasing. Offer availability and conditions can vary by retailer and location.